Cancellation Policy

Our cancellation policy is in place to respect the time of our stylists as well as the guests on our waiting list. It’s a standard and necessary practice for businesses that operate by appointment. 

We understand life happens and things get in the way of a schedule from time to time.  We do our part to remind you of your appointment with a confirmation email one week prior, as well as a text and/or phone call two days before. Please utilize these opportunities to ensure the date + time still work for you and get ahold of us should that change. At the time of booking, credit card information is required to reserve all appointments.

We reserve the right to require non-refundable prepayment for services or decline booking for people who habitually no-show appointments.

OliverandJames_200816_212.jpg

Any cancellation or rescheduled notice given less than 24 hours before the appointment, will be subject to a 50% charge of the services reserved. 

All no-shows will be charged the full amount for the services reserved + may be removed from future bookings.